Why do property managers have troubles with their security guards? Well the answer to that question may be either complicated or simple. There are numerous factors that can contribute to the problems that a property manager can have with his guards including whom the security guard company is, regulations regarding guards, budgetary constraints, the security requirements at the property in question, the property manager’s clients, and the processes and procedures for security guard vendors to name just a few. As being a property manager it is possible to control a few of these factors, while the others you can only accept. Of those factors, the best to control are the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges that you encounter.
Many property managers believe that it is the duty of the security guards seattle wa to ensure that the degree of service that they provide remains in a top level. In reality, many of the problems with security officers begin with this erroneous belief. Although no one would dispute the fact that a vendor should supply the best service that they are capable of providing, you have to recognize that security officer companies are an especially unique form of vendor. Most vendors provide you with a service which is usually pretty very easy to verify once the job will be well done. For instance, should you employ a landscaper and also you see that the grass is unevenly cut, then your landscaper is not carrying out work well. Though with most guard companies, the degree of service that they provide is frequently not easily discernible. Are they hiring qualified employees? Do they train their guards adequately? What type of supervision do they provide? Fortunately, most security guard companies do a good job at providing adequate service to the majority of their customers. Actually, with most security guard contracts, the level of service initially meets and quite often exceeds the home manager’s expectations. Unfortunately, in most of these cases a gradual decline in the standard of services seems to occur as time passes. Some property managers believe that this decline in quality is going to be anticipated with all of guard companies, when the truth is that it should not be expected.
The best to correct in the four (4) will be the feedback that is certainly presented to the safety guard company. Irregular feedback to your guard company often means missed opportunities for incremental increases in efficiency. If you are a house manager who may be on-property daily, the depth of feedback that you can provide in your security guard clients are probably fairly substantial when assessing the safety guards which you see while you are there. You will notice if the guard is at uniform, if the guard knows how to complete the job, and also the guard’s customer support skills. The question then becomes, how would be the guards performing after 5pm and on the weekends, through the hours that you will be not there? Have you been still getting the same degree of service? For property managers that are not on property daily, this inquiry is much more significant.
Usually, property managers rely heavily on the input from their clients about the performance of security over these off hours. The feedback that is certainly given by a home manager’s clients may well be many of the most significant feedback that may be given, sometimes even more important or revealing compared to the property manager’s. Often times, this feedback is just captured periodically and is also usually element of a bigger client survey. But since this feedback is so important, both the guard company and the property manager should create a formal process to regularly solicit this kind of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property with all the guard, so seeking regular client feedback should always be a continuing area of the service that any security officer company provides. Typically, with a lot of guard companies you will find a field supervisor or other management level employee that randomly checks on the guards through the guard’s shift. While the field supervisor is on-property they should be talking to your customers to find out if you can find wfexud comments or ideas for enhancing the service that they are providing. Each guard company should also create a process to obtain comments or suggestions on your part and or your clients, when something is certainly going well or, most importantly, when something is going poorly. Additionally, those comments and suggestions and then any ensuing corrections or alterations in service ought to be compiled in to a report and tracked. This report should then be given to the house manager on a monthly basis as part of the overall security service.
Based upon this report of client feedback, property managers will have an actionable are convinced that they and also the security officer company can use to make changes in personnel or procedures to keep up a very high amount of service. Property managers should also contemplate providing an abbreviated version of this report with their clients to let them know that the concerns are now being heard and addressed. If these processes tend not to exist, then the security officer company is missing chances to increase the service they are providing.
Generally when service quality starts to decline, your customers notice the change and will definitely offer insight into the problem. It occurs far too often that the security officer begins to show poor performance traits that when corrected in a timely manner could eliminate future problems. Your customers can, and must be, your eyes and ears in terms of monitoring your security officer agency, since the more feedback that is given, the greater that you may be capable of judge the weaknesses and strengths from the services that you are currently receiving. So engage your customers while keeping them engaged in defining your level of security service.